Check-ins
Supporting communication in moments of silence.
Choose your schedule
Pick a check-in rhythm that fits your life:
- Monthly check-ins by default on all plans
- Premium and Supreme can switch to daily, weekly, or fortnightly
- Change your schedule anytime from your account settings
Your check-in day and time are completely up to you.
How check-ins work
When a check-in is due:
- You receive an email at your scheduled check-in time
- Log in and tap the check-in button to confirm
- You have 8 hours to confirm (the Response Window)
- If you confirm, nothing else happens. Your Delegates are not contacted
- If you do not confirm, reminders are sent before escalation begins
Check-ins are designed to be quick and unobtrusive.
Escalation buffer
You control when Delegates are contacted:
- Choose your escalation buffer: 8, 16, 24, or 48 hours from your scheduled check-in time
- Escalation is enabled while your plan is active
- You choose escalation mode: Staged or All at once
- We do not contact Delegates before the end of the Response Window
- Reminders are sent during the buffer period
Caution: If you choose an 8-hour buffer, Delegates may be contacted at the same time as your first reminder.
Delegates can act anytime
Your Delegates are not limited to waiting for a missed check-in:
- Delegates can Raise a Concern at any time if they are worried about you
- In multi-Delegate accounts, this alerts other Delegates so they can coordinate
- During an open Status Check, we normally send daily reminders to you to log in and respond
- Delegates who were notified may receive follow-up updates when action is no longer needed
- A Concern prompts you to respond via a check-in
- Delegates can also request a Care Pause if you are temporarily unavailable
Quick check-ins stop active escalation or deletion clocks but do not reset the scheduled timer. Your next Scheduled Check-in will still occur at the usual time.
Learn more about Delegates →Passive Check-ins
Coming soon on Supreme:
- Your step count from the free companion app can quietly supplement your check-ins
- A long quiet spell can mean a fall, but it can just as easily mean a hard week when getting out of bed is difficult, so we gently prompt you first
- Opt in, off by default, and you can switch it off at any time
- Not medical or emergency monitoring, and never a replacement for manual check-ins
Passive Check-ins are optional and always under your control. They are about wellbeing, mental as much as physical, never surveillance.
Common questions
Continue learning
Explore related guides to understand the full picture.